Consumer vs. business computers, is there a difference?

Working with many different small businesses we often get asked this question. Frequently purchasing a new computer is left to the last minute and at first glance is seems easier to run out to the nearest retail store and pick up a shiny new system. In addition these same retail stores are often advertising systems at great discount prices, but is it really cheaper in the end? What’s really the different between the consumer models found in retail stores and the business models available through resellers or directly from the manufacturer?

When comparing different computer models the conversation quickly focusses on the technical specs.

PCM Customer Satisfaction Survey Results

image1As you may be aware earlier this year we launched a Customer Satisfaction Survey through an outside agency. This was a completely new thing for us and while we may think we have a good relationship with our clients, would they really take the time to fill out a survey? With telephone, internet and email it seems that everyone is conducting surveys these days. Everyone has a busy day and often surveys are seen as an interruption and perhaps even an annoyance.

For this year we decided to send the survey only to clients on the general computer side of the business. We felt it wasn’t appropriate at this point to include the clients for which we only support software products. The survey had approximately 30 questions and went out to 150 people. A big thank you to those who took the time to complete the survey, we really value your feedback.

Read more…

Professional Computer Management Wins 2010 Level Platforms Comeback of the Year Award

The Level Platforms Comeback of the Year Award recognizes a Level Platforms Partner who has overcome challenges in deploying managed services and succeeded with Managed Workplace.

Hamilton, ON, February 5, 2010 – Professional Computer Management announced today that it has been recognized by leading remote monitoring and management software provider, Level Platforms, as their Partner Comeback of the Year.