PCM Adds Another Help Desk Technician

Matthew Pettorossi joined our team at the start of October as a Help Desk Technician. Matt comes to
us with over 3 years of experience from his previous role at another managed service provider. Matt
also holds several CompTIA designations, including IT Operations Specialist, and graduated from the
Network Engineering & Security Analyst program at Mohawk College.

Welcome to PCM’s newest team member

Patricia Cullum joined our team in August and has been busy getting up to speed on our processes and tools. Patti comes with a fair bit of industry experience, having been at her last IT support company for over 27 years! In her last role as Service Delivery Supervisor, she worked with a team of technicians in a large local steel company ensuring their technology was properly maintained.

PCM adds another Help Desk team member

Eddie Jakupovic joined our team in September to increase the number of Help Desk technicians we have on staff. Eddie comes to us with a fair bit of industry experience, most recently working for a family business as an IT Technical Specialist. He also holds a Mohawk College Computer Systems Technician diploma which is a program a number of us have gone through.