Peace Of Mind So I Can Focus On Our Customers
Having PCM monitor your system provides you with peace of mind and allows you to focus on what it is you do best. Since PCM has taken over our support, I don’t worry about what may be happening as they are on top of things for us and recommending best practices to ensure that our network is working as it should. My day is spent dealing with the needs of our customers and I need to know that our IT infrastructure is working so that we can meet any of our service level agreements with our customers.
Gemsys Money Handling Systems Oakville
A Reliable, Quality Team That Keeps Us Safe
I’m a firm believer in “you get what you pay for”. Professional Computer Management is not the cheapest in town, but their reliability and quality of their team makes that extra expense worthwhile. We would rather pay more and have any problems solved quickly and professionally. The risk of potential IT “down time” is much more costly than the marginally greater monthly retainer fee we pay to PCM.
Cyberhealth is so very important now and having an expert team maintaining all technology is critical. We also carry a cyber insurance policy and have for several years. Scams, viruses, ransomware, etc. are all getting so sophisticated that even the savviest employees could be fooled and risk the whole network. PCM’s regular monitoring and continuous backup provide the comfort level we need to focus on our jobs, and not worry about breaches to our database, financial management and internal files.
Canadian Defence Lawyers Toronto
Save Time And Money While Gaining Peace Of Mind
Professional Computer Management saves us time, effort, and money, and they give us the comfort and peace of mind that we can come into work and our system will not have problems because we know everything is in place that should be there (i.e. Security, Backups, Computer/Server Monitoring, Remote Access, etc.).
PCM is very reliable, knowledgeable, and not as expensive as some of the IT companies that are currently out there. We are definitely getting great service for our money!
I recommend PCM to any company who values their technology and security needs.
Allied Track Services Grimsby
Save On IT Staff And Gain Better Security
Security monitoring is critical to us, like insurance, it is something you buy hoping you never have to use it. Should a breach ever occur not only is your internal information at risk but so is the information of your customers. For us it is not just the question of how much it would cost to start up from scratch, but what if there is a ransom involved or worse if the data is destroyed.
Another serious consideration is if customer or employee information is exposed, now we would have bad press and lawsuits where we would not be able to stand in front of a judge and claim that we did our due diligence and were responsible with our data. This would be extremely expensive. Lastly some of our larger commercial and institutional customers are demanding that we do it or we would lose them as customers.
Having PCM as part of our organization gives us the resources we need to ensure all aspects of technology are properly maintained, and industry best practices are reviewed in the ever changing technology field.
ServiceMaster of Canada Limited Mississauga
Confidence Restored And Now We Can Sleep At Night
The day we engaged with PCM was the turning point for us. Our confidence was restored that we had finally found an extremely professional organization with a strong bias for customer satisfaction and problem-solving skills.
The staff at PCM, are friendly, courteous and responsive to our every IT need. I can say categorically that we have never had any reason to consider replacing PCM in the many years of our partnership. They allow us to sleep at night!!
Director, Benefits & Travel
Canadian Religious Admin Services Inc. Toronto
Complete Peace Of Mind And Protecting Our Donor Information
The monitoring aspect of PCM’s work gives me complete peace of mind that what we are investing in will protect not only our data, but also our whole network and all the online traffic in and out of our organization. I rely on them to track all aspects of our computer software, equipment purchases, and replacement schedules. With the security monitoring in place, I know that we won’t have costly downtime due to corrupted machines and I know that we are doing our due diligence to protect the information of our donors and volunteers.
Medical Ministry International Hamilton
Reliable Team Implementing Solid Business Solutions
On all these fronts, PCM proves – time and time again – to be an excellent partner. They never let us down and they follow up until issues are resolved and tickets are ‘closed.’ We never have to chase them.
They have researched, purchased and setup three new servers for us over the years. We have also purchased countless computers and parts over the years through them and upgraded through many operating system updates.
They monitor all our computers and servers, regularly alerting us when something is showing signs that it might fail… and either fixed it or help us to swap in a new one.
They have worked with us to create multiple redundancies for our critical data. If anything happens to our server, computers or the buildings that house them, systems are in place to have our data restored and be back in business within that day.
Last summer, our staff transitioned to home offices to reduce costs and commuting times. We worked with Ed, Adrian and everyone at PCM to choose and implement a great new cloud hosted phone system. They also relocated and setup our server, creating safe, fast and reliable access for our staff who are now located all over the place.
PCM’s role in this transition has significantly improved our inter-office communications capabilities (to the point it’s even better than when we were in the same building on our old phone system) and our employees’ quality of life, some of whom no longer spend 4+ hours a day in their cars but are more productive than ever.
There may be cheaper options than PCM, but what is your data worth? What is it worth to be back online quickly after something goes down? Or to have one of their tech guys call you and tell you that your system is down… before you knew it? What is it worth for your IT guys to call you and let you know that your laptop or one of the hard drives attached to it is going to fail soon and should be checked or replaced? What is it worth to have partners who stay up on and recommend new technologies that are coming along, that might make your business more efficient? We don’t always go for everything, but it’s nice to know what’s out there, to be able to consider new things.
And they do it all with great attitudes and impeccable professionalism.
Do I wish I didn’t need any of these things and the costs that go with them? Of course. But I do need them, and I never regret working with PCM.
Inside Track Communications Toronto
Save Time And Money With No Unscheduled Interruptions
The monitoring portion is an important piece to the service. The first thing that comes to mind is when our AS400 that operates our business software system was having an issue with one of the drives. With PCM monitoring the system they found the potential problem, ordered the part, and scheduled the installation with literally no downtime. In my mind this is crucial. If our AS400 had went down due to one of the drives falling, we would have easily lost 2-3 days waiting for a part, then IBM coming out to install. Constant monitoring gives us confidence every day that our computer systems are healthy and functioning at 100%. If there is an issue starting to happen it is found by PCM, reported to SPS, and an informed decision is made because it is not being made in a crisis situation. In this age, key business operations rely on both hardware and software, having PCM as a partner means that we do not have any unscheduled interruptions.
I strongly recommend PCM as your IT provider. You will save more money with PCM on your team, than the difference between PCM and a cheaper provider.
Sarnia Piping Specialties Sarnia
Highly Responsive Team That Cares About Our Mission
PCM’s rock-solid support and risk-free business continuity services continue to serve our needs well. The team is very responsive and highly dedicated, even available 24/7 if needed.
We continue to benefit from their constant monitoring of network health and detailed monthly reports. All our locations have the servers being backed up on an hourly basis with daily off-site copies. We also value how highly responsive the team is at all times, and how they are able to come on-site in a flash whenever necessary.
Having the PCM team as part of our organization allows us to focus on our mission while ensuring that our donor and client data is properly protected. We also appreciate the regular reviews and recommendations to keep up with industry best practices and our evolving technology needs.
Wayne de Jong
CFO/Director of Finance
Mission Services of Hamilton Hamilton
Peace Of Mind, Allowing Us To Focus On Our Business
Having PCM monitoring our systems allows our firm to focus on managing our clients. There is no worry about managing all the updates, backups and other technology requirements since it is all handled and monitored. Problems and issues are identified before they cause problems. Since we are not technology or security specialists (and don’t want to pretend to be one) I can trust that the monitoring service provides and maintains system health and security. With all the cyber-attacks and ransom demands being made today it is not worth the exposure. The reports that we receive on a monthly basis show all the updates, patches and overall system health are proof enough to know that we could not maintain this all ourselves and would no doubt leave us vulnerable to attack or system failure. It provides us with peace of mind.
P.V.&V. Insurance Centre Burlington
Saving A Lot Of Headaches With Proactive Service And No Wasted Resources
PCM has great references, a knowledgeable team, and an overall sense of wanting to understand our business and our needs to tailor a solution that fits us, rather than a canned solution. Other competitors are often small teams that had a little bit of knowledge of many things meaning they were learning and fixing (or believed to be fixing) at our expense. I could only do so much, and the management of our IT infrastructure was becoming tedious and time consuming. Now it isn’t. A ticket is submitted, and I’m only involved if there’s an extra cost or more input is needed.
When I get the monthly invoice for services, I am surprised as to how much work is being done behind the scenes that I wasn’t aware of – patches, connectivity, space optimization, intrusion protection, etc. We’re no longer waiting for a problem to happen before calling – they’re fixed before they become a problem. No wasted resources on our side. Prior to PCM we had too many outages to business-critical items, we couldn’t afford to react to problems anymore. The old reactive service took too long to get onsite to correct the problem which was a major concern. The PCM monitoring tools are measuring and watching so many things. We have not had an outage or spyware penetration since the tools have been in place. Prior to us engaging PCM, we had 2 attacks - one through a shared Drop Box account. Our server was also constantly freezing which no longer occurred once PCM was onboard. The monitoring tools have saved us a lot of headaches and have prevented problems. PCM constantly reviews and recommends solutions so that we are aware of industry best practices as technology changes.
Director of Finance
A.S.P. Security Burlington
Professional, Prompt And Reliable Service That Gives Peace Of Mind
PCM provided a very detailed description of their high-level support services. We reviewed this with a trusted IT consultant who assured us that their proposal was impressive and thorough. Their depth of knowledge is apparent. We believe quality is important, so we trusted our referrals; we have never looked back. Their service is professional, prompt and reliable. It is as if they are a trusted part-time employee; they know our system, people and office dynamics.
Our servers and network must be solid and fully functioning. PCM is constantly monitoring our hardware and can provide several options for handling problems. Backup was a major concern and I am certain we now have the best that is available. Security vulnerabilities are complex, and I am fully confident these have been addressed to the highest level. Having PCM with full-time support for the frequent (almost daily) issues that arise gives peace of mind. We’re very pleased with their response time, their large staff, their attention and problem-solving abilities. We have no hesitation in recommending their full support services.
Brechin & Huffman Lawyers Burlington
Ensures We Have A Secure And Protected Business To Stay Successful
Prior to obtaining the managed service approach with PCM, we were already using PCM as our IT support on an as-needed basis. The biggest benefit of moving to managed services is my increased productivity. Before we started using the managed services, because I was one of the more tech-savvy individuals in the office, IT support would fall to me. It seemed that I was constantly being interrupted to assist in a various staff technology issues. I would spend the time and sometimes could solve the issue, but when we could not, we would eventually call PCM to solve it for us.
Now, when an issue comes up, we have already paid for the solution, so the staff directly creates a ticket to have the issue looked at, and it is solved without my interaction. I find out about it when I review the monthly invoice. In addition to that benefit, I can control and budget my monthly IT service costs. While I have seen cheaper options, the price of PCM’s services are at least partially due to the number and expertise of their technicians. When we have a need, it is addressed very quickly. In the case of an emergency, I have experienced immediate service and good work-around solutions in the interim to ensure we can continue to function.
On-going monitoring of our IT, provides me, as the principal, with an added level of security. Because of the monitored service that we have signed up for, our desktops, remote laptops, and server are automatically updated with the latest security patches. This is done late at night and the results are monitored by PCM to ensure that they are fully implemented. As we are only as secure as our weakest point, it is good to know that we have no weak points in our network.
PCM is also extremely knowledgeable at protecting us from external threats from viruses, spam, and cyber-attacks. Our entire office is now using the same virus protection system. As such, our server, the individual computers, and client data is as protected as it can be from exterior threats. PCM has also ensured that our router is secured to prevent data breaches and that we have a dual backup system so that we can recover in that unlikely event. The result is that my business is protected in the event of a catastrophic loss of system. I also have the added security that my business could be fully up and running within 24 hours in the event of a physical location loss.
That kind of security is something that makes my monthly tech expense simply a cost of running a successful and protected business.
Wade Van Bostelen
Certified Financial Planner
IPC Investment Corporation Burlington