As we all continue to adjust to the rapidly changing news around COVID-19, the health and safety of our employees, clients, and those in our broader community remain our top priority. We are taking cues from public health officials about prudent steps to protect everyone, and effective March 24th, 2020 the majority of our employees will be working remotely until further notice.
Working with many different small businesses we often get asked this question. Frequently purchasing a new computer is left to the last minute and at first glance is seems easier to run out to the nearest retail store and pick up a shiny new system. In addition these same retail stores are often advertising systems at great discount prices, but is it really cheaper in the end? What’s really the different between the consumer models found in retail stores and the business models available through resellers or directly from the manufacturer?
When comparing different computer models the conversation quickly focusses on the technical specs.
Microsoft released Internet Explorer 9 (IE9) back in March of 2011 as an updated version of the popular internet browser. This new software was initially available as an optional update, however Microsoft has recently announced it will be pushing this updated release out through the automatic update process to all Windows Vista and Windows 7 systems.
This past summer flew by quickly and at PCM the service requests continued to come in non-stop. As we increase the number of computers and clients we support, we also need to increase the number of people available to service them to ensure we continue to give you the best possible support.
At PCM we spend most of our time helping clients manage their business networks and software applications; however there are times when we also need to spend time on our in house tools. For the last 3 years we have been using a remote monitoring software package from Level Platforms to manage our client’s servers and workstations.
As with any growing company, at some point you need to upgrade your internal software to match the changing needs of the organization. PCM is no different and we knew it was only a matter of time before we needed to retire our current customer databases and billing applications.
We are excited to announce that our new Centralized Symantec Server has been up and running for a number of weeks now. This new server adds another level of centralized control and simplifies management of the Symantec EndPoint Protection software used at our various client sites to protect from viruses and spyware.
As you may be aware earlier this year we launched a Customer Satisfaction Survey through an outside agency. This was a completely new thing for us and while we may think we have a good relationship with our clients, would they really take the time to fill out a survey? With telephone, internet and email it seems that everyone is conducting surveys these days. Everyone has a busy day and often surveys are seen as an interruption and perhaps even an annoyance.
For this year we decided to send the survey only to clients on the general computer side of the business. We felt it wasn’t appropriate at this point to include the clients for which we only support software products. The survey had approximately 30 questions and went out to 150 people. A big thank you to those who took the time to complete the survey, we really value your feedback.
The Level Platforms Comeback of the Year Award recognizes a Level Platforms Partner who has overcome challenges in deploying managed services and succeeded with Managed Workplace.
Hamilton, ON, February 5, 2010 – Professional Computer Management announced today that it has been recognized by leading remote monitoring and management software provider, Level Platforms, as their Partner Comeback of the Year.
