As you may be aware earlier this year we launched a Customer Satisfaction Survey through an outside agency. This was a completely new thing for us and while we may think we have a good relationship with our clients, would they really take the time to fill out a survey? With telephone, internet and email it seems that everyone is conducting surveys these days. Everyone has a busy day and often surveys are seen as an interruption and perhaps even an annoyance.
For this year we decided to send the survey only to clients on the general computer side of the business. We felt it wasn’t appropriate at this point to include the clients for which we only support software products. The survey had approximately 30 questions and went out to 150 people. A big thank you to those who took the time to complete the survey, we really value your feedback.