Chris Munt has recently joined our company as a Help Desk Technician. Chris comes to us through the Mohawk College co-op program where he is completing the Computer Systems Technology - Network Engineering & Security Analyst program. Chris will be working with us for the summer term, after which he will return to school to complete his final semester.
Mickael Moco has been with PCM for the last 2 years as a Help Desk Technician. In this position he has worked with many of our clients remotely providing technology support. This is a fast-paced position and allowed him to work with many different clients and supporting a variety of different environments.
We are excited to welcome a new staff member as we expand our team again! Gary Halbig joined PCM at the start of May as a System Technician and comes with 10 years of IT experience. For the last 5 years Gary has been working in the managed IT services space and we have come to really appreciate the experience he brings to our team.
Last year was a busy one for PCM and it quickly became apparent that more resources were needed to serve the growing client list. We are excited to announce that our team has expanded again with another experienced technical consultant.
Joel Harsevoort joined our team at the end of August and has been busy getting up to speed on our processes and tools. Joel comes with a fair bit of industry experience, both supporting small businesses and more recently working in the technical team at the Christian Labour Association of Canada.
Earlier this year Allen Zwicker joined our team and has been busy getting up to speed on our support tools and best practices. Allen has a diploma from Mohawk College and completed the Computer Systems Technology – Network Engineering and Security Analyst program.
Now that Office 2013 is available for purchase, what if you have recently purchased Office 2010? Does this mean that you missed out and have to purchase the new release if you are looking for the latest features? The good news is that for a limited time Microsoft is allowing people to upgrade their Office software for free.
The summer was a busy time for PCM and it quickly became apparent that more resources were needed to serve the growing client list. As we switch over to the fall season we are excited to announce that our team has expanded again with another experienced consultant.
At the beginning of the year, we moved to a new office in Stoney Creek. Our previous office in Hamilton had served us well for 11 years, however we had run out of space and it was time to move on to something larger. This new location has more than twice the space and allows us to continue to add more staff in the future.
As our network monitoring and IT management tools continue to evolve, so does our back-end professional services automation (PSA) system. As many of our clients know, PCM has an advanced PSA system in place to track your client details, service tickets, agreements and billing information.
