As our network monitoring and IT management tools continue to evolve, so does our back-end professional services automation (PSA) system. As many of our clients know, PCM has an advanced PSA system in place to track your client details, service tickets, agreements and billing information.
We are happy to announce our new client portal, available to all clients that are on our Sentinel IT management service plan.
You can now log into your portal to get real-time updates on any service tickets in the system. In addition to viewing existing service tickets, you can also initiate new tickets from this portal and view other account information like invoices and scheduled activities.
To gain access to this new online portal you will need to first request a password by emailing firstname.lastname@example.org Once your account and password have been created you can access this portal at any time, day or night, by clicking on the "Client Portal" link on the top right corner of our website.