Mickael Moco joined our team in March as part of an internship for a program he completed at triOS College in Hamilton. Mickael recently earned the CompTIA A+, CompTIA Network + and CompTIA IT Operations Specialist designations. Since then he has been busy getting up to speed on our support tools and best practices.
April has been a busy month at PCM as we assist our clients while we all adjust to new working environments due to the COVID-19 pandemic. This last month we have seen a 30% increase in support requests, and we continue to work hard to respond to all requests in a timely manner.
As we all continue to adjust to the rapidly changing news around COVID-19, the health and safety of our employees, clients, and those in our broader community remain our top priority. We are taking cues from public health officials about prudent steps to protect everyone, and effective March 24th, 2020 the majority of our employees will be working remotely until further notice.
Last year was a busy one for PCM and it quickly became apparent that more resources were needed to serve the growing client list. We are excited to announce that our team has expanded again with another experienced technical consultant.
We are excited to announce the launch of our new customer portal. This updated website features a brand-new look that is more modern and easier to use. The new portal allows clients to submit and look up service tickets, view invoices, view projects and project tickets as well as manage user permissions.
As we approach the end of another year we wanted to take a moment and send season’s greetings from all of us. Wishing you and your loved ones a Merry Christmas and all the best in the coming year.
Effective November 1, 2018 the Government of Canada implemented new privacy breach reporting requirements related to PIPEDA. All companies (both small and large) that collect and store personal information are subject to these new regulations.
Joel Harsevoort joined our team at the end of August and has been busy getting up to speed on our processes and tools. Joel comes with a fair bit of industry experience, both supporting small businesses and more recently working in the technical team at the Christian Labour Association of Canada.
Earlier this year Allen Zwicker joined our team and has been busy getting up to speed on our support tools and best practices. Allen has a diploma from Mohawk College and completed the Computer Systems Technology – Network Engineering and Security Analyst program.
Last month we hosted an Open House to celebrate our 25th anniversary and our new office space. As part of this we also invited 3 of the core vendors we partner with to join us. HP, WatchGuard and Datto came with their latest products and had some great discussions with people on their technology solutions.
