Roopa Johny joined our team in September to increase the number of Help Desk technicians we have on staff. A few years ago, she graduated from Georgian College from their Computer System Technician/Networking program. After that Roopa gained a couple years of experience as a help desk technician at a larger accounting firm.
Since starting at PCM she has been busy getting up to speed on our support tools and best practices. Her familiarity with M365, Windows, VPN and many other related technologies are helpful as she augments our team of Help Desk technicians. Please be sure to give Roopa a warm welcome should she be assigned to work on your support request!
Did you know that PCM currently supports 70 clients with over 2,300 computers? It’s something we take seriously and by adding experienced resources to our team we hope to maintain the service level that our clients expect.