Why Choose Us
Top 10 Reasons to do Business with Professional Computer Management:
- We Support Both On-Premises and Cloud Solutions. Some IT firms will not offer or recommend cheaper solutions because they make less money. Our philosophy is – and always has been – to offer what is best for the client, not us. That is how we keep so many clients long-term. We will base our recommendations on what is best for you. Our job is to lay out your options, educate you on the pros and cons of each and guide you to make the best, most cost-effective solution for you.
- We Won’t Hold You Hostage. Many IT companies do not provide their clients with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their client’s “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a client of ours, you will be provided with full, written documentation of your network and all the resources, software licenses, hardware, etc., in simple terms so you can understand it. We keep our clients by delivering exceptional service – not by keeping them in the dark.
- No Long-Term Contracts. Many other IT firms try to lock their clients into long-term contracts with severe penalties and fines for canceling. Problem is, if they aren’t doing a great job, how can you get out without litigation? That is why our service agreements are month-to-month, giving you the ability to fire us at any time. We keep our clients by providing incredible services and support.
- One Stop Shop. We can handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
- The Best Team Around… Or So We’ve Been Told. Our clients constantly tell us they love our technicians and the way they treat every issue as a priority. With over 150 years of combined experience, our team can fix problems fast, as well as communicate to you what has been done in a way you’ll understand.
- We’ve been doing this longer than most – 26 years and counting. Technology and best practices have changed through the years, but what has not changed is our focus on providing excellent support and reliable solutions.
- One call or email is all it takes to get things working. You do not have to call or email a handful of people to open a support ticket. A simple, quick email or phone call gets the ticket created and we start working on your issue. You are updated every step of the way, so you know what is going on.
- In-House Help Desk. Instead of using an overseas help desk or contracting out to another company our help desk is located right here in Hamilton, Ontario.
- You’ll Get A Professional Team, Not A “One-Man-Band”. Our team of experts has years of real-life IT and small-business experience.
- Culture Focused, Christian Organization. You have to trust your IT Partner. They are in contact daily with your confidential documents, proprietary knowledge etc. Professional Computer Management is a God honouring company that operates itself based on Biblical principles; you can count on PCM to maintain the highest level of integrity in all our business dealings!
Contact us today!