Prior to the engaging with Professional Computer Management we were paying for services by the hour. The difference between what we have now versus the old is that now we are on a proactive response as opposed to reactive when there’s a problem.

PCM has great references, a knowledgeable team, and an overall sense of wanting to understand our business and our needs to tailor a solution that fits us, rather than a canned solution. Other competitors are often small teams that had a little bit of knowledge of many things meaning they were learning and fixing (or believed to be fixing) at our expense. I could only do so much, and the management of our IT infrastructure was becoming tedious and time consuming. Now it isn’t. A ticket is submitted, and I’m only involved if there’s an extra cost or more input is needed.

When I get the monthly invoice for services, I am surprised as to how much work is being done behind the scenes that I wasn’t aware of – patches, connectivity, space optimization, intrusion protection, etc. We’re no longer waiting for a problem to happen before calling – they’re fixed before they become a problem. No wasted resources on our side. Prior to PCM we had too many outages to business-critical items, we couldn’t afford to react to problems anymore. The old reactive service took too long to get onsite to correct the problem which was a major concern. The PCM monitoring tools are measuring and watching so many things. We have not had an outage or spyware penetration since the tools have been in place. Prior to us engaging PCM, we had 2 attacks - one through a shared Drop Box account. Our server was also constantly freezing which no longer occurred once PCM was onboard. The monitoring tools have saved us a lot of headaches and have prevented problems. PCM constantly reviews and recommends solutions so that we are aware of industry best practices as technology changes.