We’ve been working with the team at Professional Computer Mangament for 16 years. Our company depends on our data, its security, our ability to access and share it, and our ability to communicate with each other, our clients and readers. We also need to be back ‘up’ ASAP whenever something stops working.

On all these fronts, PCM proves – time and time again – to be an excellent partner. They never let us down and they follow up until issues are resolved and tickets are ‘closed.’ We never have to chase them.

They have researched, purchased and setup three new servers for us over the years. We have also purchased countless computers and parts over the years through them and upgraded through many operating system updates.

They monitor all our computers and servers, regularly alerting us when something is showing signs that it might fail… and either fixed it or help us to swap in a new one.

They have worked with us to create multiple redundancies for our critical data. If anything happens to our server, computers or the buildings that house them, systems are in place to have our data restored and be back in business within that day.

Last summer, our staff transitioned to home offices to reduce costs and commuting times. We worked with Ed, Adrian and everyone at PCM to choose and implement a great new cloud hosted phone system. They also relocated and setup our server, creating safe, fast and reliable access for our staff who are now located all over the place.

PCM’s role in this transition has significantly improved our inter-office communications capabilities (to the point it’s even better than when we were in the same building on our old phone system) and our employees’ quality of life, some of whom no longer spend 4+ hours a day in their cars but are more productive than ever.

There may be cheaper options than PCM, but what is your data worth? What is it worth to be back online quickly after something goes down? Or to have one of their tech guys call you and tell you that your system is down… before you knew it? What is it worth for your IT guys to call you and let you know that your laptop or one of the hard drives attached to it is going to fail soon and should be checked or replaced? What is it worth to have partners who stay up on and recommend new technologies that are coming along, that might make your business more efficient? We don’t always go for everything, but it’s nice to know what’s out there, to be able to consider new things.
And they do it all with great attitudes and impeccable professionalism.

Do I wish I didn’t need any of these things and the costs that go with them? Of course. But I do need them, and I never regret working with PCM.