Price is important when looking at the bottom line. However, I feel that having a company who is on top of our IT infrastructure and ensuring that we have minimal downtime is more important to me. We are very happy with the service provided by PCM and they do an excellent job of keeping our system current and minimizing downtime. The few dollars we may save by going to another company who does not understand our IT infrastructure would be nothing to having our system not function as it is with PCM looking after our IT needs.

Having PCM monitor your system provides you with peace of mind and allows you to focus on what it is you do best. Since PCM has taken over our support, I don’t worry about what may be happening as they are on top of things for us and recommending best practices to ensure that our network is working as it should. My day is spent dealing with the needs of our customers and I need to know that our IT infrastructure is working so that we can meet any of our service level agreements with our customers.