If I consider price, there is no way I could hire a qualified person to be available at all hours to address our needs as they arise. Whether it is an issue with our printers not printing, creating new email accounts, all the things the plan covers, doing this in-house just made no sense. The staff is super friendly, and always available to help when needed. Because PCM staff know their stuff so well, troubleshooting any issue goes so much faster and ultimately saves on my time, freeing me to do the work of running our organization. In 6 years, I have never had a concern with a ticket submission not be handled in a timely fashion to meet our needs. Our monthly rates have certainly been worth the expense for the work I see, and the peace of mind provided by the work I do not see firsthand.
The monitoring aspect of PCM’s work gives me complete peace of mind that what we are investing in will protect not only our data, but also our whole network and all the online traffic in and out of our organization. I rely on them to track all aspects of our computer software, equipment purchases, and replacement schedules. With the security monitoring in place, I know that we won’t have costly downtime due to corrupted machines and I know that we are doing our due diligence to protect the information of our donors and volunteers.
Medical Ministry International Hamilton