Save Time And Money With No Unscheduled Interruptions

Save Time And Money With No Unscheduled Interruptions

Before hiring Professional Computer Management (PCM) 8 years ago, Sarnia Piping Specialties Ltd (SPS) spent a lot of time with computer software, hardware and connection issues, taking away valuable time we could have been spending with our customers. We compare the cost for PCM’s services against a full time IT person and find the cost more than reasonable. On top of this we have access to several different technicians with a knowledge base on different issues that arise over the course of the day, week or month. Over the 8 years with PCM I can honestly say I have never thought the cost is too high, and I have never thought about changing service providers. You get what you pay for, and with PCM you get a quality staff, that provide quality service.

The monitoring portion is an important piece to the service. The first thing that comes to mind is when our AS400 that operates our business software system was having an issue with one of the drives. With PCM monitoring the system they found the potential problem, ordered the part, and scheduled the installation with literally no downtime. In my mind this is crucial. If our AS400 had went down due to one of the drives falling, we would have easily lost 2-3 days waiting for a part, then IBM coming out to install. Constant monitoring gives us confidence every day that our computer systems are healthy and functioning at 100%. If there is an issue starting to happen it is found by PCM, reported to SPS, and an informed decision is made because it is not being made in a crisis situation. In this age, key business operations rely on both hardware and software, having PCM as a partner means that we do not have any unscheduled interruptions.

I strongly recommend PCM as your IT provider. You will save more money with PCM on your team, than the difference between PCM and a cheaper provider.

Richard Felton
President
Sarnia Piping Specialties Sarnia