When issues come up, PCM is on the ball making sure that they contact us and get the problem fixed as quickly as possible. They have an excellent staff who go the extra mile in making sure our tech needs are met.

PCM is very conscientious in making sure what is important to you is getting done with the priority it should have. Ed takes a very personal approach. When he says he's available, he's available. He calls late to make sure what needed to be fixed was fixed and to see if you have any questions. When he is doing things like that it's nice to know someone is caring as much about your business as his own.

As a small company I never thought we'd be able afford the kind of service and support that we get from PCM. It's not only like having our own IT department but I now have complete confidence that our system is being proactively monitored and that I don't have to come into the office in the morning to deal with computer problems for which I have no skill set. It's made a huge difference to our company and I now consider it a fundamental operating cost. And the PCM staff are a complete pleasure to work with.

When I first contacted PCM our server had crashed twice in a period of 6 months and we were dealing with incredible instability with our server nearing tax time. I called to get a quote for a new server as the IT company we were with informed us that we needed a new server right away. Ed wanted a meeting to look over our server issues before he quoted a price for a new server. After a short meeting Ed informed me there was a problem with the server but a new server was not required. We arranged for David to come and investigate deeper into the Server issues and we signed a service contract shortly after. Both Ed and David are very good at explaining IT problems to Non Tech people such as myself, and the best news is we have had no problems since PCM has been our IT provider. Not only do we have better service than we had with our previous IT company, but PCM saved me the cost of a new server. It's nice to know there are still some people with integrity in this world.

PCM has our system running like a top, keeping an eye on the system and completing work efficiently and on a reasonable budget. They are willing to bend over backwards to assist our office with all of its computer related needs. We consider PCM as a member of our TEAM.